Switching to Gymflow's Platform Stripe Account

Get access to new up-coming features by update your Stripe account settings.

Written By Isaac Buchanan

Last updated 5 months ago

To enable new features and streamline your payment management, you’ll need to switch from using your own Standard Stripe account to Gymflow’s platform account.

Important Changes After Switching

  1. Payment Management: You will manage your Stripe account directly within Gymflow via Settings > Payments.

  2. Refunds for Past Payments: Payments processed using your old account can only be refunded through your old Stripe account, not Gymflow.

  3. Dispute Responses: Any dispute responses must be submitted via Gymflow (Settings > Payments).

  4. Payout Timings: First payout will be slightly delayed before continuing to daily payouts, see the payouts article for more information.

  5. Dashboard Access: You will no longer have access to the Stripe dashboard or reporting, all report will be within Gymflow.

How to Switch Your Stripe Account

  1. Go to Settings > Payments in your Gymflow dashboard.

  2. Click to add your information. A new page will open where you will need to sign in.

  3. Use your existing Stripe account email to log in.

  4. When prompted to create a new profile or use an existing one, select Use Existing.

πŸ’‘ Tip: You may need to refresh your browser to see the updated Payments tab.

Completion Confirmation

Once you’ve completed these steps, please notify us via the support chat or email us at support@gymflow.io. Our team will verify and complete the update for you.

If you have any questions or encounter issues during the process, feel free to reach out for assistance!