Add or Update Your Club Waiver

Add or update the club waiver that members must agree to when creating an account, and learn where to find signed waivers on member profiles.

Written By Isaac Buchanan

Last updated 4 days ago

Every member must agree to your club's waiver before they can use Gymflow. A copy of the waiver, along with the date they agreed to it, is stored on their profile for reference.

It's important to add your club waiver before you have any users register or purchase memberships.

Add Your Club Waiver

Your waiver is written directly in Gymflow using a rich text editor β€” no file upload needed.

  1. Go to Settings > General > Club

  2. Scroll down to the Liability Waiver section

  3. Click + Create Waiver

  4. Type or paste your waiver content into the rich text editor. Use the toolbar to apply formatting such as headings, bold text, and lists

  5. Click Save in the bottom right when done

Don't want to start from scratch? The editor includes a ready-made template you can load and customise. Look for the Use Template option when the editor opens.

Update Your Club Waiver

There is only ever one active waiver in the system. To update it:

  1. Go to Settings > General > Club

  2. Scroll down to the Liability Waiver section

  3. Click the pencil (edit) icon on the Club Waiver card

  4. Make your changes in the editor

  5. Click Save in the bottom right when done

If you update your club waiver, the new version will apply to all new sign-ups going forward. We recommend notifying your existing members by email to let them know the waiver has been updated.

What Members See

There are three situations where a member will be asked to agree to the waiver:

  • Self sign-up: When a member creates their own account via the web portal or Members App, they are shown the waiver during registration and must agree before the account is created.

  • Purchase: When a member makes their first purchase via the web portal or Members App, they are shown the waiver as part of the checkout flow and cannot complete the purchase without agreeing.

  • Staff-created account: When a staff member creates a user account from the staff portal, the member won't be asked to agree straight away. Instead, the next time that member logs into the app or web portal, the Onboarding flow will start and they will be required to agree to the waiver before they can set up access or make a booking.

Viewing a Member's Signed Waiver

Once a member has agreed to the waiver, a record is stored on their profile showing the waiver text and the date they agreed. To view it:

  1. Search for the member and open their profile

  2. Go to the Profile tab

  3. Scroll down to the Club Waiver section to view or download the waiver they agreed to

The waiver stored on a member's profile always reflects the version they agreed to at the time of signing. If you update your waiver, existing members retain a record of the version they originally agreed to.