Complete Onboarding

Learn how to get access to all app features by completing the Onboarding

Written By Anna Gertsen

Last updated 11 days ago

When you first sign up, you only need your name, email, phone number, and agreement to the club’s waiver and terms to create an account and make a purchase. However, many clubs require additional profile information before you can book classes or access the gym.

The required information varies by club, but you may be prompted to provide a profile picture, your address, date of birth, or other details.

Here is the quick process for completing your onboarding:

  1. Sign In: Open your members app and sign up or log in.

  2. Start Onboarding: At the top of the main screen, look for a banner or message prompting you to "Complete Onboarding". Tap on this message.

  3. Provide Details: You will be taken to the dedicated onboarding page. Follow the prompts to enter all the necessary information required by your club.

  4. Finish Up: Once all fields are completed and submitted, your account setup is finished.

Next Steps: You can now proceed to book a class, schedule an appointment, or fully access the gym's services.