How credits work

A guide to how credits behave in Gymflow — when members receive them, how they're used for classes and appointments, and when they are and aren't returned.

Written By Isaac Buchanan

Last updated 7 days ago

A credit pack is a bundle of credits a member uses to book classes or appointments. Members can either buy a pack on its own (a standalone credit pack) or receive one as an inclusion with a Recurring, Pre-Paid, or Trial membership.

This article covers what happens to those credits in every common scenario.

How credits work by membership type

	Recurring	Pre-Paid or Trial	Standalone credit pack
How credits are allocated	Refreshed to the full amount on every billing date. Unused credits do not roll over	Full allocation given upfront when purchased.	Full allocation given when purchased
When they expire	When the membership ends, unused credits are removed	When the membership ends or expires, unused credits are removed	On the expiry date set when the pack was created (1 week to 12 months, or no expiry)
How to end early	Cancel the membership	Expire the membership	Expire the pack
Reactivate after expiry?	No	No	Yes: set a new expiry date

How credits are deducted: classes vs appointments

Booking classes on Recurring memberships

Credits reset to the full allocation on every billing date. Unused credits do not carry over.

Members can book classes beyond their current billing cycle (e.g. booking a June class while still in May), as long as the club's booking window allows it. Those bookings stay in place when credits reset on the next billing date.

Example: A member's next billing date is June 1st. They book a class on June 5th today using their current credits. On June 1st their credits reset to 8. The June 5th booking remains. If they then cancel that class in time, they'd get a credit back, giving them 9.

One exception: If a membership has a scheduled future cancellation, classes cannot be booked after that end date.

Booking classes on Pre-Paid and Trial memberships

Credits are given in full at purchase and can be used any time until the membership expires. There is no billing cycle or reset. Unused credits are simply removed when the membership ends.

Example: A membership expires March 24th. Any unused credits after that date are gone.

Returning Credits

Additional Credit Pack Logic

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