Isaac Buchanan

Anna Gertsen

In Person Payments

Order a Stripe card terminal for your region, confirm with our team, and get it running at your front desk.

Get Started With a Card Terminal

Learn how to take alternative in person payments like cash.

In-Person Payment Methods

Take in-person card payments on a Stripe card terminal ordered through Gymflow and linked to your checkout.

Take Contactless Payments With a Card Terminal

What happens when a terminal payment is declined or abandoned, and how to retry, take payment another way, or write off the sale.

If a Terminal Payment Does Not Go Through

The ultimate overview of everything you need to get started!

Getting Started

Everything you need to setup your business on Gymflow for the first time.

Getting Started with Gymflow 🚀

Explore the different membership types you can create and sell.

Getting Started With Memberships 💳

Learn how to create and manage booking packs in Gymflow.

Getting Started With Credit Packs 📦

Learn how to set up your calendar and start to take bookings.

Getting Started With Classes 💪

Learn how to accept bookings for personal services and room rental.

Getting Started with Appointments 🧘‍♀️

Learn how to maximise sales by capturing, promoting and tracking your leads.

Getting Started With Leads

Learn how to apply custom branding and use links or embeds to enable online sales and bookings.

Getting Started With Website Links & Embeds 🔗

How to move your existing members to Gymflow

Moving To Gymflow

Learn how the data migration process works for Gymflow.

Data Migration Overview

Learn how to bulk import users into Gymflow.

User Import Guide

Learn how to bulk import lead to Gymflow.

Lead Import Guide

Learn how to bulk add memberships to Gymflow from another platform.

Recurring Membership Import Guide

Learn how to bulk import pre-paid memberships from another platform to Gymflow.

Pre-Paid Membership Import Guide

Learn how to migrate from Glofox to Gymflow.

Exporting Your Data From Glofox

Learn how to get the most out of your members app. 

Members App

Learn how to customise your members app settings. 

Customise Your Members App 

Logan Daly-Doersam

Everything you need to know about selling before your opening date

Pre-Sales

Learn how pre-sales work, including audience building, timelines and launch offers

Pre-Sales Overview

Learn how to attract attention, build a local audience, and set up the foundation for your lead generation funnel.

Generate awareness and build your audience

Design irresistible pre-sale offers that convert interest into paying founding members.

Create and activate your Launch Offers

Learn how to set up your pre-sale offers 

Opening Date & Collecting your first payment

Turn non-converted leads into paying members with effective trial and conversion offers.

Launch Week Trial Offers (Post-Launch)

Draft for working

Create and manage your products and services. 

Products & Services

Creating Memberships

Understand the different membership options possible.

Membership Types

Build your membership offering and start selling memberships.

Create a Recurring Membership

Create pre-paid memberships, sometimes known as paid-in-full or passes.

Create a Pre-Paid Membership

Sell a discounted or free trial membership to generate more leads.

Create a Trial Membership

Adjust existing membership pricing, descriptions and billing.

Edit an Existing Membership

Add or remove a joining fee to a membership.

Add or remove a joining fee

Include booking rights for classes and appointments (credit packs) with a membership.

Add or remove a membership inclusion

Clean up your memberships lists by deleting or disabling a membership.

Delete or Disable a Membership

Learn how recurring membership billing works.

Membership Billing

Membership Billing Overview

Learn how to change a membership billing date.

Change the billing date of a Membership

Write off an overdue or upcoming membership payment.

Write off an overdue invoice

Make a one-off change to the cost of an upcoming membership payment.

Apply a credit to an Invoice

Change the price of a recurring membership after it's been sold.

Adjust the Price of a Membership

Collect an overdue invoice

Learn how Gymflow helps you manage failed payments.

Manage Failed Payments

Learn how to implement failed payment fees to reduce overdue payments and increase revenue. 

Late Payment Fees

Learn what the most common reasons payments fail are

The most common reasons payments fail

Learn the different ways you can credit a member in Gymflow and when to use each one.

Ways to Credit a Member

Managing Memberships

Read about the different membership statuses and what they mean.

Membership Status Definitions

Learn how to cancel immediately or schedule a membership cancellation.

Cancel a Membership

Learn how to upgrade or downgrade a membership.

Change a Membership

Learn how to pause, schedule a pause, pause indefinitely, and edit an existing pause for a membership.

Pause a Membership

The way billing is adjusted when a membership is paused depends on the type of membership. Here's how each case works.

How Pausing Memberships Impacts Billing

Learn how to expire a pre-paid membership or trial or change its expiry date.

Change the expiry date of a Membership

Learn how to offer couples and family memberships.

Share a membership with another user

Learn how to renew or change a memberships contract expiry date.

Change the contract end date of a Membership

Learn how to change the start date of a pending membership.

Edit the start date for a Pending Membership

Find out where you can view a memberships agreed terms.

View the agreed terms for a membership

Allow members to cancel, upgrade or downgrade their subscription from the members app or customer portal.

Self Service Membership Management

Let members pause and resume their own memberships within rules you control at the plan level.

Self-service membership pauses

Learn how you can waive the membership pro-rata payment

Waive Membership Pro-Rata Payment

Creating Credit Packs

Understand how credit packs work to book classes and appointments and whether they're suitable for your gym.

Credit pack overview

Build your credit packs to allow users to buy class packs and book classes.

Create a class package

Build your credit packs to allow users to buy appointment packs and book classes.

Create an appointment package

Control what classes a user can book using credit packs and class categories.

Class categories

Control what appointments a user can book using credit packs and appointment categories.

Appointment categories

Edit Credit Packs

Clean up and manage your credit packs by hiding and unhiding them.

Disable or enable a credit pack

Let members spread the cost of a credit pack over weekly or monthly payments while receiving all their credits immediately.

Sell a Credit Pack on a Payment Plan

How booking categories connect your classes, appointments and credit packs, and how they work across the clubs in your brand.

Booking Categories

Manage credit packs after they've been sold.

Manage Credit Packs

Tracking Credit Usage

Adjust a credit pack

Expire a credit pack to remove it from use.

Expire a credit pack

Learn how to re-activate an expired credit pack.

Reactivate an expired credit pack

Change a credit pack's expiry date

A guide to how credits behave in Gymflow — when members receive them, how they're used for classes and appointments, and when they are and aren't returned.

How credits work

Learn how to enable, sell and redeem gift vouchers

Gift Vouchers

Learn how to enable gift vouchers for your club.

Enabling Gift Vouchers

Learn how you can sell gift vouchers from the staff and customer areas.

Selling Gift Vouchers

Redeeming Gift Vouchers

Learn how to track all the vouchers sold at your club.

Tracking Redemptions

Learn how to create products and manage inventory. 

Products

Create and edit products in order to generate revenue from joining fees, merchandise, food, drink and much more.

Create or edit a product

Clean up your product list by disabling products you no longer need.

Disable or enable a product

Create a custom charge and then charge this to a user and take payment.

Custom charges

Learn how to make products available for purchase on your website and in the members app, and how the buying experience works for guests and members.

Sell Products on Your Website & Members App

Offer class and appointment bookings and manage everything from the calendar..

Calendar & Bookings

Learn to create and manage a class schedule, accept bookings and manage check ins.

Classes

Create your class options that you will add to your schedule.

Create Your Class Types

Create spaces used for accepting bookings for classes or appointments.

Create Your Facilities

Control how far in advance users can book classes and noticed required to cancel.

Class Booking Rules

Find out how to charge for late cancellations and no-shows to improve attendance and boost revenue.

Late Cancellations

Increase class attendance and revenue by charging members a fee when they don't show up for a class.

No Shows

Schedule Classes

Cancel A Class

Learn how to manage users bookings and take attendance.

Manage Class Attendance

Use waitlists to maximise class attendance. Automatically book users into a class if a spot becomes available.

Class Waitlists

Track your users efforts and provide rewards and recognition

Class Milestone Tracking

Learn how users can check themselves into classes using the self check-in kiosk.

Self Check-In Kiosk

Learn how staff can add users to event or class manually, if the user hasn't booked themselves in.

Add Users to a Class

Learn how to send email or SMS to class participants