To ensure your Stripe account with Gymflow remains active and your payments continue without interruptions, it’s important to keep your Stripe account in good standing. This article will guide you on how to do that.
Why Stripe May Request Information
Stripe may occasionally request additional information to verify your business or meet regulatory requirements. This can happen for several reasons:
Identity Verification: Stripe may ask for ID documents, business information, or address verification.
Business Verification: They may require details about your business type or activity.
Regulatory Compliance: Local laws may require Stripe to collect additional information for certain businesses.
IMPORTANT: If you do not keep your account compliant, payouts will be suspended until compliance is met. In some cases payments will also be suspended.
How You Will Be Notified
If Stripe requires more information, Gymflow will notify you via email and direct you to complete additional checks in Gymflow. You can also check for any pending information requests directly in your Gymflow dashboard:
Log in to your Gymflow owner account.
Go to Settings > Payments > Account
Any outstanding requests will be displayed here.
Submitting Required Information
Log in to your Gymflow owner account.
Go to Settings > Payments > Account
Click on the request to view the details.
Follow the instructions to securely upload any required documents.
