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Member Notification System

Feature RequestMember ExperienceCommunication

Objective: Keep members more informed so key information is not missed.

Feature: A new notification system with,

  • More channels for communication e.g Push Notifications, SMS and Email

  • More Notification options (see below)

  • Flexibility about what to receive to avoid oversharing, each member can choose what to receive, with the exception of account related which will be always sent.

  • Records of outgoing messages for all channels / including system emails which currently cannot be seen.

Purchases

  • Membership Purchased

  • Credit Pack Purchased

  • Product Purchased

Membership:

  • Membership Paused

  • Membership Cancelled

  • Membership Overdue

  • Membership Resumed

  • Contract Renewal Upcoming

  • Membership Expiring

  • Late Payment Fee Charged


Credit Packs:

  • Credit Pack Expiring Soon

  • Credits Running Low

User Related:

  • User Registration

  • User Deleted

Bookings

  • Upcoming Class Reminder

  • Class Booking Confirmation

  • Class Booking Cancellation Confirmation (by the member or by staff)

  • Class Waitlist Joined Confirmation

  • Class Booking From Waitlist Confirmation

  • Upcoming Appointment Reminder

  • Appointment Booked

  • Appointment Cancelled

  • Appointment Rescheduled

  • Late Cancellation Fee Charged

  • No Show Fee Charged

  • Option to send class messages ("Email All" and the class cancelled automation) via push

Visits

  • Customer hasn’t checked into the gym for X days

  • Customer hasn’t made a booking in X days

(feedback from Satori Health Club: “gold standard timing would be touch-points at 7 days and 14-21 days. nothing over 21-30 though because we call these sleepers and waking them up often results in cancellations.“)

Payments

  • Upcoming Payment Reminder (X days before the next payment date)

Posted by Isaac Buchanan ·
Status: In Progress10 comments

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Comments10

  • Clio Lynham

    •

    Feb 18

    Really excited about these updates especially the automation that links to visits as this would be so helpful to people who may have signed up but not actually come into the gym yet!

  • Gymflow Support

    •

    Apr 29, 2024

    How close to the class beginning should the email be sent? 1 hour?

    • BEND ‎ ‎

      •

      Sep 17, 2024

      Yes but ideally it should be customisable. I assume users will be able to choose their preferred communication channel, such as email, SMS, or in-app notifications, once these options are available.

      It would be great if users were prompted to add the class to their calendar after booking it in the app. I believe this has already been logged as a separate request, but it relates to the same use case: reminding users about their upcoming classes.

    • Stephen Burmann

      •

      Jan 15, 2025

      I’m really excited about these updates. Appointment reminders are especially useful about 24 hrs before start time; if not 24 hrs, potentially at a predetermined time the day before the appointment.

  • Isaac Buchanan

    Team•

    Feb 18, 2025

    Hey @Tammy Foxx I merged your post on credit reminders with this post which covers it :)

  • Isaac Buchanan

    Team•

    Apr 6

    Hey @scott gormley i’ve merged your suggest post with this one as it has the exactly notification you are looking for. This is already and progresses and should be shipped in Q2 this year!

  • Isaac Buchanan

    Team•

    May 19

    Hey @Leah Phillippi just merged your suggested post with this one that is already in progress as it includes the contract renewal messages.

  • David Lyon

    •

    Sep 23

    It would also be really useful to have permission controls around who can access and send SMS and Push Notifications. We’ve had instances of staff or independent trainers sending messages to members that aren’t on brand, so ideally access to these communication channels could be restricted to specific staff roles or permissions. This would help prevent accidental or unauthorised messages being sent to the users.

  • Cassie Kennedy

    •

    Oct 13

    Would be awesome to get the option to create separate email notifications for different classes / appointments / memberships so you can tailor the information provided in the confirmation email depending on the exact thing they booked.

    Also, it would be great if we could get a marketing report which shows how many people are subscribed, unsubscribed and to what platform.

    • Isaac Buchanan

      Team•

      Oct 13

      Hi @Cassie Kennedy thats for the feedback, the customised email/notifications per service will actually be exactly what the Automations Builder will do, giving your freedom to build your own triggers and actions as you like to suit your club.

      Just in case you weren’t aware currently if you go to the user list you can filter it by Email & SMS opt in and get your opt in counts per channel.

      We need to add filters for push notification opts in’s but do let me know if this is sufficient or if you think a dedicated report will be better.

      We are in the final stages of finishing designs and research for the Gymflow Marketing Hub which will become the centre for campaigns, communication and campaign reporting as well.

      Kind regards,