New Waitlist Feature - Opt In's
Right now, if a slot becomes available in a class (up to one hour before the class starts), Gymflow will automatically fill that slot with a user from the waitlist.
Sometimes a user who is on the waitlist is automatically booked into a class and doesn't realise; they miss the automated email. This can cause them to not attend because they don't realise and they lose their credit. This also means that another user who is more keen to attend the class misses out.
The suggestion is to not automatically add users on the waitlist to the class, but to instead send a message to all users on the waitlist inviting them to book the available slot, on a first come, first served basis.
The sequence of events could go something like:
Someone cancels, freeing up a slot in the class
All users receive a notification that a slot has become available
The first user to accept is given the slot and the class is full again
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Comments7
Erika Brake
Jun 3, 2025
Another idea would be to send out a text message that they were booked into the class instead/as well as an email.
Instructor TBA
Feb 2, 2025
If someone is number one (and maybe even number two) on the waiting list they should realise that there’s a pretty good chance that they’ll get a spot last minute and that they should probably set their alarms on time to see if they got the spot.
They know how the waitlist works so I think it’s their responsibility. A push notification + sms + email (give user option to choose) should be good enough in terms of notifying someone they got the slot.
If you require users to take action, they probably won’t. Plus it’s not fair to the person who signed up to the waitlist first.
Gymflow Support
Jan 29, 2024
An alternative improvement could be to provide an option to not charge late cancellation fees to members automatically added from a waitlist.
Rebecca Cox
Jun 5, 2024
How would we differentiate when looking at the class booking list?
David Lyon
May 16, 2025
Knowing when a member has moved from a waitlist to a class would be a huge benefit in the short term until the Opt-In Feature or more robust automated no-show/late cancel rules are implemented.
Josh Waters
Oct 13, 2025
Agreed .. members from the waitlist shouldn’t be charged, and it would be great if this could be a toggleable option based on each gym’s preference. We would also like the option for waitlist members to receive an SMS, not just an email, when they are added to a class.
Jason Beckford
Dec 11, 2023
We will often have members cancel really late in the evening for a class the following morning, and someone will get moved over and receive an email when they’re asleep and not realise.
With the charges coming into place this would mean they wake up to realise they’ve been added on, missed a class, and then charged £5!