Member Notification System
Objective: Keep members more informed so key information is not missed.
Feature: A new notification system with,
More channels for communication e.g Push Notifications, SMS and Email
More Notification options (see below)
Flexibility about what to receive to avoid oversharing, each member can choose what to receive, with the exception of account related which will be always sent.
Records of outgoing messages for all channels / including system emails which currently cannot be seen.
Purchases
Membership Purchased
Credit Pack Purchased
Product Purchased
Membership:
Membership Paused
Membership Cancelled
Membership Overdue
Membership Resumed
Contract Renewal Upcoming
Membership Expiring
Late Payment Fee Charged
Credit Packs:
Credit Pack Expiring Soon
Credits Running Low
User Related:
User Registration
User Deleted
Bookings
Upcoming Class Reminder
Class Booking Confirmation
Class Booking Cancellation Confirmation (by the member or by staff)
Class Waitlist Joined Confirmation
Class Booking From Waitlist Confirmation
Upcoming Appointment Reminder
Appointment Booked
Appointment Cancelled
Appointment Rescheduled
Late Cancellation Fee Charged
No Show Fee Charged
Visits
Customer hasn’t checked into the gym for X days
Customer hasn’t made a booking in X days
(feedback from Satori Health Club: “gold standard timing would be touch-points at 7 days and 14-21 days. nothing over 21-30 though because we call these sleepers and waking them up often results in cancellations.“)
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Comments8
David Lyon
Sep 23
It would also be really useful to have permission controls around who can access and send SMS and Push Notifications. We’ve had instances of staff or independent trainers sending messages to members that aren’t on brand, so ideally access to these communication channels could be restricted to specific staff roles or permissions. This would help prevent accidental or unauthorised messages being sent to the users.
Isaac Buchanan
May 19
Hey @Leah Phillippi just merged your suggested post with this one that is already in progress as it includes the contract renewal messages.
Isaac Buchanan
Apr 6
Hey @scott gormley i’ve merged your suggest post with this one as it has the exactly notification you are looking for. This is already and progresses and should be shipped in Q2 this year!
Clio Lynham
Feb 18
Really excited about these updates especially the automation that links to visits as this would be so helpful to people who may have signed up but not actually come into the gym yet!
Isaac Buchanan
Feb 18, 2025
Hey @Tammy Foxx I merged your post on credit reminders with this post which covers it :)
Gymflow Support
Apr 29, 2024
How close to the class beginning should the email be sent? 1 hour?
BEND
Sep 17, 2024
Yes but ideally it should be customisable. I assume users will be able to choose their preferred communication channel, such as email, SMS, or in-app notifications, once these options are available.
It would be great if users were prompted to add the class to their calendar after booking it in the app. I believe this has already been logged as a separate request, but it relates to the same use case: reminding users about their upcoming classes.
Stephen Burmann
Jan 15, 2025
I’m really excited about these updates. Appointment reminders are especially useful about 24 hrs before start time; if not 24 hrs, potentially at a predetermined time the day before the appointment.