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Lead Management Improvements

Improve the UI/UX of the leads pipeline to more easily manage leads, including:

  • Showing the last note created on the lead card so it can be viewed without needing to open the lead

  • Add the ability to log call activity on the lead include the outcome e.g Call - No Answer, Call - Left VM, Call - Spoke To,

  • Ability to see the activity on the lead in an easier way than navigating to the leads profile and back.

  • Change the sorting in the Trial column. Currently, leads are sorted by their profile creation date, but it would be more useful to sort them by the date they were added to the Trial column.

    This way, if a lead uses a promo code and lands in the Trial column, they will appear at the top of the list—even if their profile was created some time ago. It’s worth considering applying similar logic to the rest of the default columns.

  • Include Lead Source on the Users Profile (And ability to update it)

  • Add Lead Source Report e.g New Memberships Sold By Source

  • Consider automatically creating a first call task when a new lead comes in, so it lands on today's to-do list

  • After logging a call, choose the next step straight away: schedule the next call (e.g. tomorrow, in 2 days), close the lead, or move it to the next stage

  • Show call attempts, latest note and the next scheduled action on the lead card

  • See who logged each call and note, so shared call lists still have accountability without assigning leads to one person

  • Daily activity summary per staff member: calls made, spoken to, tours booked, sales

  • Calls report for a selected date range: number of calls logged per staff member

Status: Planning9 comments

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Comments9

  • Lee Bear

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    Oct 18

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    Merged request

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    1 vote

    Add the Lead Source field to the user profile

    At the moment, you can only see the Lead Source if you go to the Leads page and switch to list view.

    It would be useful to have this information available on the user’s profile

  • Verity Clifford

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    Sep 30, 2025

    Call log is essential

  • Verity Clifford

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    Sep 30, 2025

    such a MUST HAVE

  • Isaac Buchanan

    Team•

    Aug 12, 2025

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    Merged request

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    3 votes

    Show Last Note On Leads

    On the lead pipeline, when hovering over the notes area of the lead card, show the last note that was created for that lead so you staff can see the last update without needed to look at the profile.

  • Emily Voaden

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    Aug 12, 2025

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    Merged request

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    2 votes

    Improved CRM System

    The ability to see ‘Notes’ when hoovering over a lead. To choose from a dropdown is the lead has been ‘No Answer’, ‘Spoken To’, ‘Voicemail Left’, ‘ Tour Booked’, ‘Day Pass Booked’, ‘Emailed’. To see the amount of times a lead has been called/attempted. All of the above linked to a member of staff to enable tracking KPIs.

    Additionally, the ability to add a ‘Tours’ and ‘Day Pass’ to calendar with only First Name, Last Name, Email and Telephone. The option to select which of this data we would like to collect.

  • Lee Bear

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    Aug 12, 2025

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    Merged request

    •

    1 vote

    CRM Upgrade

    Welcome Calls, Cancellation Calls and Overdue Payment Calls, ability to complete and track all.