How Pausing Memberships Impacts Billing
The way billing is adjusted when a membership is paused depends on the type of membership. Here's how each case works.
Written By Anna Gertsen
Last updated About 5 hours ago
When a member pauses their membership, the system tracks the days they paid for but didn't use yet (saved days) and uses those days to decide how to bill next, which differs per membership.
1️⃣ Recurring memberships (non-prorated)
The next billing date is pushed forward by the number of saved days.
If the membership was resumed after the next scheduled billing date, the new billing date will simply be the resume date + saved days.
2️⃣ Recurring memberships (pro-rated)
This is the most complex case. Instead of pushing dates, the system will either:
Charge a pro-rated amount of the number of days un-paid before the next billing date OR
Lower the price of the next billing amount if the number of saved days is more than the number of days until next full bill.
Do nothing as the number of saved days matches the period until next billing.
💡The key question is simple: does the member's saved days cover the number of days remaining before their next scheduled billing date? The answer determines whether they are charged on resume or receive a reduced invoice on the next billing date.
The billing date itself is always retained, for memberships that bill across multiple periods e.g every 2 weeks. The next billing date would be the closest billing date/day.
3️⃣ Pre-paid memberships
Pre-paid memberships are the simplest case. Saved days are always added to extend the expiry date. For pre-paid saved days are the amount of days from the pause start date, to the resume date or expiry date, which ever is soonest.
