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Class Booking Rules

Control how far in advance users can book classes and noticed required to cancel.

Isaac Buchanan avatar
Written by Isaac Buchanan
Updated over 3 months ago

Gymflow allows you to set rules around how your user make and manage class books. This will help you drive positive booking behavior and ensure people show up and provide you suitable notice when they cant make it.

How to Change Rules

  1. Navigate to Settings and then Rules

  2. Change your rules and click Save

You have the following rules available:

Advanced Bookings

This rule dictates how far in advance a user can book a class. Depending on your type of business you may consider making this window as short as 7-14 days. The further in advance a user books the more likely they are to change their plans.

To set your advanced booking settings:

  1. Navigate to Settings and then the Rules tab

  2. Change the time frame and click Save

Advanced bookings is based on a day being 24 hours so if you allow advance bookings of 3 days a class at 3pm will become available for booking at 3pm 3 days prior.

Cancellation Window

You can choose how much notice is require for a regular cancellation, during this time a member can cancel their classes without any penalty and the credit used for the booking will be given back automatically.


To change your cancellation window:

  1. Head to Settings and then Rules.

  2. Select the number of hours, days or weeks for your cancellation window and Choose Save.

If a member cancels after this window its considered to be a Late Cancellation.

  • Any credits used to book the class are not returned.

  • If you have set it up, a late cancellation fee will be automatically charged

See more about Late Cancellations and No Show Fees.

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