Primary Device Restrictions
Stop users from sharing logins to access the gym.
Written By Isaac Buchanan
Last updated 7 days ago
The Gymflow members app and all custom branded apps now support Kisi's security feature Primary Device Restrictions. ๐๐
Setting Your Primary Device
This feature will ask each user to set their device (phone) as the primary device when viewing the access tab. They can do this with a single tap as seen below. ๐
Please note when you do not have primary device restrictions turned on in your Kisi group settings this alert will not affect your existing members access.
Activating Primary Device Restrictions
Once your users have setup their primary devices you have the option to enable restrictions within the Kisi Dashboard as shown below.
Now anytime a member tries to access your gym, their phone must be set as their primary device or they will not be able to enter your club.
If they share their login with another person, that person will not be able to access the club without changing the primary device, therefore causing the original device to lose access to the club.
Reset Primary Device Restrictions
Primary devices can only be changed by members from the app, once in a 3 month period, to prevent users from trying to share access.
If you want to allow a member to change their primary device again earlier, just click the โreset accessโ button in the users profile โvisitsโ tab.
Note: If the Gymflow Members or Branded app has been deleted and reinstalled, this will remove the primary device, and will not allow members to re-select it.
Staff will need to click the โreset accessโ button in the users profile โvisitsโ tab, so that the member can re-select their primary device (even if it was the same device).