Primary Device Restrictions

Stop users from sharing logins to access the gym.

Written By Isaac Buchanan

Last updated 5 days ago

The Gymflow members app and all custom branded apps now support Kisi's security feature Primary Device Restrictions. 🚀🚀

Setting Your Primary Device

This feature will ask each user to set their device (phone) as the primary device when viewing the access tab. They can do this with a single tap as seen below. 🔐

Please note when you do not have primary device restrictions turned on in your Kisi group settings this alert will not affect your existing members access.

Activating Primary Device Restrictions

Once your users have setup their primary devices you have the option to enable restrictions within the Kisi Dashboard as shown below.

Now anytime a member tries to access your gym, their phone must be set as their primary device or they will not be able to enter your club.

If they share their login with another person, that person will not be able to access the club without changing the primary device, therefore causing the original device to lose access to the club.

Reset Primary Device Restrictions

Primary devices can only be changed by members from the app, once in a 3 month period, to prevent users from trying to share access. If you want to allow a member to change their primary device again earlier, just click the “reset access” button in the users profile “visits” tab.

Note: If the Gymflow Members or Branded app has been deleted and reinstalled, this will remove the primary device, and will not allow members to re-select it.Staff will need to click the “reset access” button in the users profile “visits” tab, so that the member can re-select their primary device (even if it was the same device).

Troubleshooting Kisi Access Logs

When a member can't unlock a door and you're investigating the Kisi event logs, click into a denied entry to see the specific reason. The most common log message tied to this feature is “device is not the primary one”, which means one of the following:

  • The member has logged into their account on a second phone (e.g. they got a new device, switched phones for the day, or are sharing their login).

  • The member deleted and reinstalled the app — their previous primary device is no longer remembered.

In either case, use the Reset Access button in the user's profile Visits tab to clear the existing primary device so the member can re-select it on the device they're currently using.

When the vast majority of unlocks are working, intermittent access issues are usually case-specific. Going member by member through the logs is the fastest way to spot the underlying cause for each one.