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Create an appointment package

Build your credit packs to allow users to buy appointment packs and book classes.

Isaac Buchanan avatar
Written by Isaac Buchanan
Updated over a week ago

Create an appointment credit pack

To start creating a credit pack:

  1. Go to Settings > Credits > Appointment Packs and select + Credit Pack.

  2. Follow the prompts to create your credit pack and then select Create.

See below for guidance on the individual credit pack settings.

Details

  • Description: This is a customer-facing write-up about the credit pack. A great place to communicate sale offers or stand-out things about your credit pack or club.

  • Available Online: Make a credit pack 'Available Online' if you want members to be able to buy it themselves in the app or on your website. If a credit pack is not available online, it can still be sold to members by staff.

  • Terms & Conditions: All credit packs have terms and conditions that typically include the cancellation, refund and booking terms. You must upload a separate terms and conditions document file for every credit pack, even if you're re-using the same document across multiple credit packs.

Credits

  • Number of Credits: You can assign either a fixed amount of credits or an unlimited amount. Remember that if a credit pack is included with a membership it will reset to the full pack amount at the start of each billing cycle.

  • Credits Expire: If you set an expiry period for the credit pack, then after that period of time the credits will no longer be useable to book classes or appointments

  • Appointment Categories: Appointment categories determine the types of appointments a credit pack can be used to book. If a user attempts to book a appointment outside the category specified by their credit pack, the booking will not be allowed.

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