Member Support
For gym users and members.
- Download the Gymflow Members AppFind out where to download the Gymflow members app for iOS and Android devices.
- Create Your Gymflow AccountDownload the Gymflow members app and create an account in order to manage your membership, book classes, and more.
- Complete OnboardingLearn how to get access to all app features by completing the Onboarding
- Reset Your Password
- Troubleshoot Access IssuesIf you're having issues unlocking the door at your gym using your phone, follow this guide to troubleshoot the issue and gain access.
- Add a Payment Method to Your AccountAdd a payment method (credit or debit card) to your account so you can make purchases and keep your recurring membership active.
- Purchase a membershipLearn how to purchase a membership
- Book a Class
- Book an appointmentFind out how to book an appointment at your gym using the Gymflow Members app.
- Switch the members app languageSee how to switch the members app to a different language.
- Cancel your membershipLearn how to cancel your membership.
- Accessing for an appointmentLearn how to access the club at the time of your appointment booking
- Setup Access In The Members AppSee how members can setup access in the Gymflow members app .
- Update the app versionHow to update the app version
- Switching Access from Kisi to GymflowSwitch from user the Kisi app to the Gymflow app to access your club.
- Check your credit usageLearn how to view your current credit balance and track your credit usage history.
- How credit deductions workLearn about cases when credits are deducted from your credit pack and when you can get them back.
- Track Your Product OrdersSee the status of products you've bought from your club and collect them.