Release Notes

New filters to find your active and inactive members in seconds, and the option to sign members up today but bill them on their start date. Plus faster Apple Pay and Google Pay checkouts and better email deliverability.

🔍 New User List Filters

The User List now shows each member's Last Booking and Last Visit date, and you can filter by both using a date range. We’ve also added Secondary Members filters to so you can included or exclude partners and family members from lists.

• Spot members at risk: filter for members with an active membership whose last visit was more than a few weeks ago, and reach out before they cancel.

• Win back lapsed members: find everyone who hasn't booked or visited in months and invite them back with an offer.

• Reward your regulars: see who's booked or visited recently and keep your most engaged members feeling looked after.

• Take it with you: the new dates are included when you download the User List, ready for your own analysis or campaigns.

• Exclude shared membership: Get a more accurate list of paying members or audit shared accounts.

🗓️ Sign members up now, bill them on their start date

Every membership now has a Bill on setting with two options:

• Sign up (default): works exactly as it does today. The first payment is taken at the point of sale.

• Start date: the first payment is taken on the membership's start date instead. Perfect for pre-sales and new club openings, or getting a sale in advance of someone starting.

Staff can select either option at checkout but members pay as per your membership settings, defaulting to on sign up.

💳 Faster Apple Pay and Google Pay checkouts

Members can now pay with Apple Pay or Google Pay straight away at checkout, without having to add a card first. Their wallet is saved as a payment method at the same time, so future payments are taken care of in the same step.

🛠️ Billing fixes

• Promo codes survive price changes: when staff change a member's membership price, their promo code discount now carries over to their upcoming payments instead of being lost.

• Moving a pro-rated start date: moving a pro-rated member's start date earlier after they'd already paid could charge them again for a period they'd already covered. Now only the missing pro-rated days are charged.

We hope these help you keep members coming back and make your next launch a smooth one. As always, we'd love to hear what you think.

Kind regards,
The Gymflow Team

Waitlists now work as a fair queue while there's time, then switch to opt-in when close to class. Nobody gets booked into a class they can no longer make and accidentally end up with a late cancellation fee.

Here’s how it works:

1. Automatic queue (same as it works today)

2. Opt in only, during any window you set

Dedicated waitlist notifications

We’ve added two new notifications:

1. When a user secures a spot (from the automatic queue)

2. When a space becomes available with link to claim the spot

Both notifications are send via Email and Push Notification to the members app. If member hasn’t enabled push notifications, we prompt them to when they join the waitlist.

Already live but ready to be customised

Existing classes start opt-in at their late cancellation window, and new classes default to 1 hour before class. You can change the window for any class under Settings > Setup > Classes. Opt in window can be customised per class.

See waitlist positions

We heard you, we’ve added the waitlist position to the Staff Web Calendar and the Staff Mobile App Calendar so you can see the queue positions of any user on your waitlists.

This was the most requested waitlist improvement on our feedback board, so thank you to everyone who voted.

Kind regards,
The Gymflow Team

Running a promo code used to mean counting redemptions and hoping for the best. Now you can see which codes bring in paying members, who used them, and how much they've gone on to spend, then follow up with the right people in a couple of clicks.

🏆 See your winners at a glance

Your Promotions page now shows Redemptions, Conversions and Conversion Rate for every code, so you can tell in seconds which campaign is pulling its weight and which one is just giving away discounts.

💷 Know what a code is really worth

Open any code's report to see how much revenue it generated directly and, more importantly, how much the people who used it have spent since. A free day pass that led to twelve monthly memberships is a very different thing from one that led to none.

🎯 Find the right people and follow up

Filter the people who used a code by membership status, credit packs or when they redeemed it, then email, SMS or send a push notification them without leaving the page. A few ideas:

• Trial and day pass codes: find everyone who tried you out but never joined, and win them back with one message.

• High spend customers: Find your big spenders and follow up with another deal to drive more sales.

We'd love to hear which of your codes comes out on top.

Kind regards,
The Gymflow Team