How credit deductions work

Learn about cases when credits are deducted from your credit pack and when you can get them back.

Written By Anna Gertsen

Last updated 28 days ago

When you book a class or appointment, the credit (or credits- depending on your club’s setup) is taken from your pack immediately. Whether you get it back depends on your club’s rules:

  • Cancel on time: If you cancel within your club’s regular cancellation window, you get your credit back automatically.

  • Cancel late: If you cancel late (not within your club’s regular cancellation window) you don’t get your credit back. Your club might also charge a late cancellation fee.

  • No-shows: If you don't cancel and don't show up, you don't get your credit back. Additionally, the club may charge you a no-show fee.

Note on Club Policies

Cancellation windows and no-show fees are set by each individual club, not by the app. To find out the specific rules for your club:

  • Check the Terms & Conditions (T&Cs) of your credit pack.

  • Contact your club directly to ask about their specific policy.