Paying with a User Wallet

How users and staff use funds from a User Wallet

Written By Logan Daly-Doersam

Last updated 8 days ago

How do users spend their wallet balances?

1) If a user has an active recurring membership, whether invoices automatically use the User Wallet balance first depends on your club's settings. If Use Wallet As Default Payment Method is enabled (Settings > Club), invoices will automatically take funds from the User Wallet first (until the balance is zero), and then charge the default payment method. If disabled, the wallet will not be used automatically for recurring invoices.

2) In all other scenarios, a user can choose whether or not to use their wallet balance for purchases during checkout:

Using a wallet balance at checkout

How do staff use a User Wallet balance towards a purchase?

Staff can choose whether or not to use a User Wallet balance when processing a sale for a user. They can choose to use some or all of the User Wallet balance:

If a recurring membership is sold, staff can use the User Wallet balance toward the initial purchase. Whether subsequent recurring invoices automatically use the wallet balance depends on your club's Use Wallet As Default Payment Method setting (Settings > Club).