Ways to Credit a Member

Learn the different ways you can credit a member in Gymflow and when to use each one.

Written By Isaac Buchanan

Last updated About 4 hours ago

There are three ways to credit a member in Gymflow, and each one serves a different purpose. Choosing the right method ensures the credit is applied correctly and doesn't cause issues down the line.

Quick Reference

Method	Best used when	Result
Adjust their wallet balance	You want to give a goodwill gesture or add credit that the member can use flexibly	Adds a balance to their wallet, which can be used toward future payments depending on your club's settings
Apply a credit to an invoice	You want to reduce the amount due on a specific upcoming membership payment	Adjusts the amount due on that single scheduled invoice only — future payments return to the normal price
Increase credits in a credit pack	A member has used credits and you want to restore them up to the original pack amount	Adds session credits back to their pack so they can book additional classes or appointments

1. Adjust The User’s Wallet Balance

The wallet is a credit balance on a member's account that can be used toward future purchases or payments.

This is the best option when:

You want to give a goodwill gesture (e.g. compensating for an issue or inconvenience)
You want to give the member credit that they can spend flexibly rather than issuing a refund — refunds are always possible but come with processing fees, so a wallet top-up is often a better option for smaller amounts

Whether the wallet balance is automatically applied to a member's next payment depends on your club's settings. Go to Settings > Club to control whether wallet balance is used as the default payment method.

Follow this guide to adjust a user’s wallet balance

2. Apply a Credit to an Invoice

This option lets you reduce the amount due on a member's next scheduled membership invoice. It's a one-off adjustment — it only affects that single payment, and future invoices will return to the standard membership price.

This is the best option when:

You want to give a member a one-off reduction on their next membership payment
You're offering a discount for a specific billing period without changing the membership price permanently

To learn how to adjust an invoice, see Apply a Credit to an Invoice.

3. Increase Credits in a Credit Pack

If a member has a credit pack, you can manually restore credits they have already used. This is separate from wallet balance — credits here represent bookable sessions, not monetary value.

Important: You can only adjust a member's credit pack up to its original quantity — you cannot increase it beyond what they originally purchased. For example, if a member bought an 8-credit pack and has used 3, you can add up to 3 credits back (restoring them to 8). You cannot set the total above 8.

To learn how to adjust a credit pack please check this article.