If a user reports having trouble accessing the gym, you can reset their access. This immediately resolves many common access issues.
To do this:
Go to the user's profile.
Scroll down to the Other Settings section and select Reset Access.
Ask the user to try accessing the gym again.
If a user is having trouble accessing the gym, it's also worth checking that the membership they're subscribed to has been added to Kisi.
If the above doesn't work, we also recommend asking the user to try the steps in this article: Troubleshoot Access Issues.