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Check Users In

Record when users enter the gym by checking them in.

Isaac Buchanan avatar
Written by Isaac Buchanan
Updated over 3 months ago

When a user enters or exits the gym, you can check them in or out to record their visit.

It's also possible to. automate the process of gym check ins using Gymflow's integrated access control.

Check-In a User

To check in a user:

  1. Search for a user in the search bar at the top of the screen

  2. Select the Quick Actions (⚡️) menu

  3. Select Check In

You can view which users have been checked in by going to the Access page (in the lefthand menu bar).

Membership Alerts

If the user has an issue with their membership, such as an overdue membership, you'll receive a notification to let you know before you check them in.

This is a great opportunity to action the account, such as collecting payment or contacting the user to renew their membership.

If you wish to, you can also still check them in immediately.

Check-In a Guest

Guests—users with accounts but no membership—can also be checked in. You will receive a notification to notify you that they don't currently have a membership:

If a member is bringing a friend, it's easy to create an account for that friend and check them into the gym immediately.

To create the account, the client can create an account in the app, agree to your club waiver and then you can immediately check them in as a guest.

Or you can create an account for them by selecting the Create user button in the top right of the Access page:

Check Out a User

Currently, users are automatically checked out 2 hours after check-in.

You can also manually check out a user when viewing the Access page:

  1. Go to the Access page (in the lefthand menu bar)

  2. If it's not already selected, select today's date (with the date picker button in the top right of the screen)

  3. Find the user in the list and click the checkout button to the far right, under the Actions column

To check out a user from anywhere in Gymflow, you can also:

  1. Search for a user in the search bar at the top of the screen

  2. Select the Quick Actions (⚡️) menu

  3. Select Check Out

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