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Membership Billing

Write off an overdue invoice

Write off an overdue or upcoming membership payment.

Written By Isaac Buchanan

Last updated 5 days ago

Sometimes you may need to write off a membership payment if a member has been overdue for a while and it's clear payment will not be made.


It's important to write off unrecoverable payments so they don't stay on your accounts receivable report. Maintaining a clean accounts receivable report is key to tracking your non paying members.

Once cancelled, to write off the payment follow these steps:

  1. Search the user and click to access their profile

  2. Navigate to the user's Payments tab

  3. Find the past due invoice, open the menu from the three dots and click Write Off

After a payment has been written off it will be removed from your accounts receivable report and instead show on your write offs report.

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