Sometimes you may need to write off a membership payment if a member has been overdue for a while and it's clear payment will not be made.
It's important to write off unrecoverable payments so they dont still on your accounts receivable report, maintain a clean accounts receivable report is key to tracking your non paying members.
An overdue payment can only be written off if the membership is cancelled so before proceeding please cancel the membership.
Once cancelled to write off the payment follow these steps:
Search the user and click to access their profile
Navigate to the users Payments tab
Find the past due invoice and click Write Off
After a payment has been written off it will be removed from your accounts receivable report and instead show on your write off's report.
