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User Wallets

Topping Up A Wallet

Learn how top up a users wallet balance

Written By Isaac Buchanan

Last updated 6 days ago

User wallets can be topped up one of two ways:

Top up with Gift Voucher

Prerequisites: you need to have a Gift Voucher. If someone gives you a Gift Voucher, they need to share a code with you.

  1. Sign into either the Staff Portal, Members App or Customer Portal

  2. In the Staff Portal, go to the user's profile and the Payments tab. In the Members App or Customer Portal, go to Profile > Payment Methods

  3. Find and press the “Top Up” button

  4. Enter your voucher code and hit “Top Up”

Top Up With Payment

  1. Sign into either the Members App or Customer Portal

  2. Head to the Profile Page > Payment Methods

  3. Find and press the “Top Up” button

  4. Select “Using Payment Method“

We keep a history of all wallet top ups and spends included details of which staff topped them up for transparency.

Adjust Wallet Balance

Staff can manually add credit to a member's wallet directly from their profile. This makes it easy to reward members without any workarounds. You can add credit as a reward, goodwill gesture, or referral bonus.

Reasons are required meaning you can always track who made the adjustment and why

Manual adjustments are not recorded as a sale, keeping your revenue reporting clean and accurate.

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