Custom charges

Sometimes you want to charge a user a custom amount that is not covered by your existing collection of products, memberships and credit packs, like a replacement key fob or a damage fee. It's possible to create a custom charge product to cover these cases.

Create a 'custom charge' product

To create a 'custom charge' product:

1. Go to Settings > Setup > Products and click + Product.

2. Name the new product 'custom charge' (or similar). Each product name must be unique.

3. Turn off App Purchases and Website Purchases (so that users can't buy the custom charge themselves in the app or on your website).

4. Set a default price and a Wholesale Price (required), then select Create. You can change the price each time you sell it.

Sell the custom charge to a user

Once you've created the product, sell it to the user from their profile to apply the charge:

1. Open the user's profile and click the Sell Item button in the top-right corner (on smaller screens it shows as a shopping bag icon). In the Staff App, open the user's profile menu and tap Sell Item.

2. Search for and select your custom charge product.

3. At the Checkout, click the pencil icon next to the price, enter the amount for this charge (either excluding or including tax) and click Save New Price.

4. Select or add a payment method and click Take Payment.

Modifying the price at checkout is only available to staff with the Brand Owner, Owner or Manager role. Other roles won't see the pencil icon. For more on the staff sales flow, see In Club Sales.