Switching to Gymflow's Platform Stripe Account

Get access to new up-coming features by update your Stripe account settings.

Written By Isaac Buchanan

Last updated About 1 year ago

To enable new features and streamline your payment management, youโ€™ll need to switch from using your own Standard Stripe account to Gymflowโ€™s platform account.

Important Changes After Switching

  1. Payment Management: You will manage your Stripe account directly within Gymflow via Settings > Payments.

  2. Refunds for Past Payments: Payments processed using your old account can only be refunded through your old Stripe account, not Gymflow.

  3. Dispute Responses: Any dispute responses must be submitted via Gymflow (Settings > Payments).

  4. Payout Timings: First payout will be slightly delayed before continuing to daily payouts, see the payouts article for more information.

  5. Dashboard Access: You will no longer have access to the Stripe dashboard or reporting, all report will be within Gymflow.

How to Switch Your Stripe Account

  1. Go to Settings > Payments in your Gymflow dashboard.

  2. Click to add your information. A new page will open where you will need to sign in.

  3. Use your existing Stripe account email to log in.

  4. When prompted to create a new profile or use an existing one, select Use Existing.

๐Ÿ’ก Tip: You may need to refresh your browser to see the updated Payments tab.

Completion Confirmation

Once youโ€™ve completed these steps, please notify us via the support chat or email us at support@gymflow.io. Our team will verify and complete the update for you.

If you have any questions or encounter issues during the process, feel free to reach out for assistance!