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Apply a credit to an Invoice

Make a one-off change to the cost of an upcoming membership payment.

Isaac Buchanan avatar
Written by Isaac Buchanan
Updated this week

Sometimes you might want to change the amount of a single scheduled payment for a user, for instance because you want to give them a discount off of their next month's membership payment or to clear an overdue payment without cancelling the membership.

Changes to scheduled payments affect that payment only. Future payments will return to the cost set for the membership.

Apply a credit to an invoice

To change the price of an upcoming membership payment or overdue payment:

  1. Navigate to the member's profile (by searching for them in the search bar, for instance).

  2. Select the Payments tab.

  3. Find the payment you want to change and select Adjust.

  4. Enter the new amount and select Apply.

Please note that you can see both the original invoice amount and the amount due from the "Amount" column. The original amount is in bold and the amount due below it.

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