Custom charges

Create a custom charge and then charge this to a user and take payment.

Written By Isaac Buchanan

Last updated 7 days ago

Sometimes you want to charge a user a custom amount that is not covered by your existing collection of products, memberships and credit packs. It's possible to create a custom charge product to cover these cases.

Create a 'custom charge' product

To create a 'custom charge' product:

  1. Go to Settings > Products > + Product.

  2. Name the new product 'custom charge' (or similar).

  3. Disable the Available Online toggle (so that users don't see the custom charge in the shop or on your website).

  4. Set the price and then select Create.

Sell the custom charge to a user

Once you've created the product, sell it to the user from their profile to apply the charge:

  1. Open the user's profile and click the Shop button in the top-right corner (on mobile, use the Sell Something button in the action menu).

  2. Search for and select your custom charge product.

  3. At the Checkout, edit the total amount due if you need to adjust the price for this charge.

  4. Select or add a payment method and click Take Payment.

Modifying the price at checkout is only available to staff with the Owner or Manager role. For more on the staff sales flow, see In Club Sales.