When you sell a recurring membership Gymflow creates a subscription with the amount, frequency and billing date you specified when you created the membership.
Understand How Membership Billing Works
For each subscription Gymflow will create a scheduled invoice which represents the next subscription payment due for the membership.
We only generate one scheduled invoice and when its successfully paid we automatically generate the next bill and so on. You can view these invoices in two places:
On the user Profile on the Payments tab
On the Scheduled Billing report
Automatic Payment Collection
Everyday morning Gymflow automatically checks for scheduled invoices due on that day and will charge the card on the users file the amount due for their subscription.
Typically 95% of subscription payments will be collected successfully and the invoices will be marked as paid and you will see the revenue on your revenue reports.
Of the small percentage that does fail typically 80-90% of them are due to insufficient funds. These payments will be re-attempted automatically by our re-try system if you have it switched on (on by default), you can read more in Managing Failed Payments.
If you offer classes or utilise our access control system bookings and access will automatically be disabled until payment has been made.