Create a Trial Membership

Gymflow includes powerful membership creation tools that allow you to customise memberships to suit the needs of your business. This guide covers essential pre-setup considerations, such as joining fees and class credits.

Trial memberships are useful for lead generation. Trial memberships will allocate anyone who purchases them as a lead in your sales pipeline with a trial status. So, for instance, you could create a trial one-week pass at a discounted rate to generate more leads.

Trial memberships work similarly to pre-paid memberships in that they bill once and expire at the end of a specified period, e.g. a day or a week.

Find out more about different membership types here.

Create a Trial Membership

To start creating your pre-paid membership, navigate to Settings > Memberships and select the Trial tab. Here you can create a new membership by clicking + Trial.

See below for guidance on the individual membership settings.

Details

• Description: This is a customer-facing write-up about the membership. A great place to communicate sale offers or stand-out things about your membership or club.

• Available Online: Make a membership Available Online if you want members to be able to buy it themselves in the app or on your website. If a membership is not available online, it can still be sold to members by staff.

• Available For Members Only: Enabling this toggle restricts access to the membership, making it exclusive to members. Click here to find out more about members-only offerings.

• Terms & Conditions: All memberships have terms and conditions that typically include the cancellation, refund and booking terms. You must upload a separate terms and conditions document file for every membership, even if you're re-using the same document across multiple memberships. Learn how to view the terms that a member agreed to for a membership they've already bought here.

Joining Fees & Inclusions

You can bundle any products or credit packs with your membership, for example, a credit pack with class credits. The price of any included credit packs is added to the total price of the prepaid membership.

Period

The period is the length of time the membership will remain active. You can choose anything from 1 day to 3 years. Pre-paid memberships expire automatically on the last day of the period. The period can be reduced and extended later by any authorised staff member.

Fixed Date (Optional)

Sometimes you want a membership to start on a particular date, this is typically the case for challenges or courses. To set a fixed date set the date you want the memberships to start, the expiry date will be set based on the period of the membership e.g 6 weeks later.

Access (optional)

If you have enabled Gymflow's access control solution, you can assign this membership to a specific access group. This determines whether members with this membership can automatically unlock the gym doors.