Pause a Membership

An active membership can be paused at any time by staff. If self-service pauses are turned on for the membership plan, members can also pause their own membership (see Self-service membership pauses). You can pause immediately or schedule the pause for a later date. You can set a specific resume date, or pause indefinitely until you're ready to resume manually.

Whilst a membership is paused, members will not be charged. If you're using Gymflow's access control solution, they will also not have access to the gym and can also not book any classes or appointments, but any bookings they made before they paused will stay in place.

Pause a membership

To pause an active membership for a member:

1. Go to the member's profile (e.g. by searching for them).

2. Select the Membership tab.

3. For the currently active membership, select Pause.

4. Select a Pause Reason from the dropdown. You can customise these reasons (see below).

5. Choose the Pause Date: when the membership will be paused from.

6. Choose either:

   • Leave Resume Date turned on and pick a date. The membership resumes automatically on that date.

   • Turn Resume Date off to pause indefinitely. The membership stays paused until a staff member resumes it.

7. Select Confirm, then Confirm Pause.

Edit an existing pause

You can change both the pause start date and the resume date for pauses that have not yet started. You can also switch between a specific resume date and an indefinite pause.

1. Go to the member's profile and select the Membership tab.

2. Click Edit Pause.

3. Update the Pause Date and/or the Resume Date as needed.

4. Select Confirm.

   

Track the reason for the pause

You can add, edit, or remove the list of reasons that appear when pausing a membership. To manage pause reasons:

1. Go to a member's profile who has an active membership.

2. Select Pause.

3. Click the dropdown in the Pause Reason field.

4. At the bottom of the list, select Manage Reasons.

5. Add, edit, or delete reasons as needed.

Resume a paused membership

Staff can resume any paused membership. If self-service pauses are turned on for the membership plan, members can also resume their own membership from the member web portal or the Members app.

To resume a paused membership:

1. Go to the member's profile (e.g. by searching for them).

2. Select the Membership tab.

3. For the currently paused membership, select Resume.

4. Choose Resume immediately or a Resume Date. If a payment is due for the rest of the billing cycle, turn on Waive Payment to skip it, or select Confirm & Collect to charge it.

Calculations for resuming memberships

Billing for memberships when resuming is calculated differently depending on the type of membership.

For a full breakdown of pause/resume logic please head over to this article.

Reporting on paused and resuming members

There are 3 reports that give you more insight into paused memberships:

• Memberships Pausing: All subscriptions that are pausing within the specified date period.

• Memberships Resuming: All subscriptions that are resuming within the specified date period.

• Paused Memberships: All memberships currently in a paused status. Does not include memberships that are scheduled to be paused.

To find these reports, head to Reports > Members and click the arrow on the relevant report. You can select any of the members' names within these reports to go to their profile.