Understand The Purchase Flow

Knowing how members buy helps you guide them if they get stuck. The flow depends on whether they're new or already have an account.

New User Purchase Flow

A new member can buy in under 60 seconds on mobile or desktop.

1. They choose a membership or pack and agree to its terms.

2. They enter their email, create an account and agree to your club's waiver and terms.

3. They add a payment method and complete the purchase.

Afterwards they're sent to a page of your choice. See Customise Page Navigation & Re-Directs.

Existing User Purchase Flow

An existing member can buy in under 15 seconds.

1. They click View More on a membership or pack, then Continue.

2. They agree to the terms with Agree & Sign.

3. At checkout they confirm with their saved card. They can also pick a start date or add a promo code.

Product Purchase Flow

Buying products from your website shop works slightly differently, so customers can shop before committing to an account:

1. Customer browses your products and adds items to their cart. No sign-in is needed to browse.

2. At checkout, the customer signs in or creates an account. Their cart is kept, and member prices are applied automatically if they are a member.

3. Customer adds or selects a payment method and completes the purchase.

4. Customer sees an order confirmation with a summary of their order and pickup instructions.

The order is created with the status Pending and the customer can track it in My Orders. When they collect their items, staff mark the order as fulfilled. See Sell Products on Your Website & Members App for details.