Track Your Product Orders
See the status of products you've bought from your club and collect them.
Written By Isaac Buchanan
Last updated About 3 hours ago
If your club sells products such as merchandise, supplements or drinks, you can buy them in the Gymflow Members App or on your club's website and collect them at the club. You can keep track of everything you've ordered in My Orders.
After You Place an Order
Once your payment goes through, you'll see an order confirmation with a summary of what you bought and instructions for collecting it from your club.
View Your Orders
You can see all your orders, including their status, total and the items in each one, in My Orders:
In the Members App — open My Orders from the app.
On the web — sign in to your club's Customer Portal and open My Orders.
What Your Order Status Means
Pending — your order has been placed and paid for, and is waiting for you to collect it from the club.
Fulfilled — you've collected your order.
Cancelled — the order has been cancelled.
Products you buy in person at the club show as Fulfilled straight away, as you take them with you at the time of purchase.
Collect Your Order
Visit your club and let a member of staff know you're collecting an order.
They'll hand over your items and mark the order as collected.
The next time you open My Orders, the order will show as Fulfilled.
Need Help With an Order?
If something's missing from your order, or you'd like to return an item or ask for a refund, please contact your club directly. Your club handles all orders and refunds.