Memberships can be cancelled by staff members or by the member themselves via the members app only if you have turned on self service cancellations.
How to cancel a Membership
Go to the member's profile.
Select the Membership tab.
For the currently active membership, select Cancel.
To cancel immediately, leave Today selected and then select Confirm.
To schedule a cancellation in the future, choose a date from the dropdown and then select Confirm.
How to undo a scheduled cancellation
If a membership is scheduled to be cancelled at a future date, you can undo the scheduled cancellation.
To stop a scheduled cancellation for a membership:
Go to the member's profile (e.g. by searching for them)
Select the Membership tab
Select Undo Cancellation and confirm
Please note: It's not possible to re-activate a membership once cancelled. You must sell a new membership to a member.